Customer Experience Coordinator

Job function 

The Customer Experience Coordinator (CEC) will be responsible for key stages within our summer and back-to-school customer data projects, including customer data file manipulation, validation, and preparing files for delivery on our website. This person will work on data assigned to them through our internal tracking system for each data refresh request.

Essential Duties / Responsibilities 

Work will include comparing submitted data files to previous and live files, making data consistent and following data rules, and generate / complete data files to pass to production. She/he will work with prospective and existing customers as well as sales, support, and professional services teams to create a positive customer experience. The goal of this position is to quickly and effectively bring new customers onboard and guide them through the implementation of myON, as well as providing communication to existing customers with ongoing user data support. 

Applicant Requirements 
  • Minimum 2 years of education experience
  • Minimum 2 years of marketing, sales, technical support, or related experience
  • Project management experience desirable
  • Excellent communication skills
  • Experience with Microsoft Office (Word, PowerPoint) and Outlook
  • High level of proficiency using Excel and working with CSV and other database files

1.    V-Lookup

2.    Concatenate 

3.    Create pivot tables

4.    Differentiate between file formats (csv, .xls, .xlsx)

  • Strong problem-solving skills
  • Desire to thrive, learn, and grow in a dynamic, entrepreneurial environment
  • English language proficiency
  • Ability to work with minimal guidance in a deadline driven environment
  • Ability to quickly identify risks and proactively recommend guidance
  • Understand basic database properties
  • Strong collaboration skills
  • Ability to set priorities and manage multiple projects
  • Excellent negotiating and conflict resolution skills
Department 
Technical Support
Job term 
Temporary
Employment type 
Full-time

Jobs - about myon

Join our Team – join the fastest growing education technology company!

Since launching in 2011, myON has established itself as the largest and fastest growing digital literacy ecosystem for the K-12 education market. Over 7.5 million students have access to myON throughout 49 US states and 120 countries worldwide. myON students have access to a personalized literacy ecosystem that offers unlimited reading in a curated library of more than 13,000 digital titles dynamically matched to each learner’s reading level and interests.

myON earns rave reviews from educators, students, and parents in more than 600 districts across the country and around the world. The company has led major implementations of myON software in some of the country’s largest school districts, including Hillsborough County (Tampa Bay Area), Houston, Miami-Dade County, Clark County (Las Vegas), and the New York City Department of Education. Capstone’s quality titles will continue to power myON’s core content library. In addition, myON offers titles from over 60 premier K-12 publishers and media brands that recognize the power of the myON platform to deliver content to millions of students.

  • We are an Equal Opportunity/Affirmative Action employer
  • We actively encourage women, veterans and minorities to apply
  • A pre-employment drug screen & background check is required of all candidates

 View open positions and apply here